Windows10 - synaptics forgets settings

Question

i upgraded to windows 10 and updated synaptics drivers to 19.0.12.95 - so now drivers are compatible with windows 10, but it forgets settings in control panel. If i disable reverse two finger scrolling and system tray icon after restart icon is back and scrolling is reversed.

Any idea how to fix it?

I found out that settings in HKEY_CURRENT_USER\SOFTWARE\Synaptics are missing after restart

What i tried: set users permission to full control on HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics and HKEY_CURRENT_USER\SOFTWARE\Synaptics

Solution 1

Instead of reinstalling drivers you can simply modify a variable in regedit.

Change the value of DeleteUserSettingOnUpgrade to 0 from \HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install

After restarting your settings will be kept.

Solution 2

Had the exact same problem. Fixed by re-installing the driver. I found the 19.0.12.95 driver on HP support website. Put 15-n207sa as computer model that will bring put the right driver.

Solution 3

So i found out that drivers i downloaded had clickpad software, i downloaded some with touchpad software, drivers itself are probably same, but software is older synaptics one and it works and scrolls the way i like it :)

EDIT: i have used https://catalog.update.microsoft.com/v7 in internet explorer and downloaded latest synaptics drivers that had touchpad in name, also please check that you are downloading amd64 version for x64 systems.

Comments

[Arjan]

For visitors with the same problem: do you have a link to those drivers?

[Evlo]

i don't have the link, but i added what i did to get the drives

[RobIII]

Search, HP specific 1 or 2 and Generic 1 or 2 all dated 15-7-2015

[Adam]

This worked for me.

[mc510]

This fix still works on Windows 10 version 2004 and Synaptics driver version 19.5.10.75