Word 2013 crashes when I attempt to print

Question

I am having issues with MS Word 2013 crashing when I try to print something at my school. The reason I say only at my school is because it appear to work at my home where I have a HP Deskjet printer. The school has HP LaserJets (4250 I think).

I am kind of lost with this one. One recommendation I was told was to disable background printing... that is did not fix anything. I am 99% sure my Anti-Virus can be ruled out for Word (has major issue with Outlook 2013) I am running ESET NOD32 Anti-Virus 6.

I attempted to update my printer driver since the school pushes a driver out from their server. But for some reason I am not able to change the driver my laptop will use, its greyed out. So either they are restricting something or I am not doing it right.

So... Other than the above I am out of idea and hoping someone can give me a clue. I am trying to avoid calling MS support at all costs since they will probably provide no help at all.

Thanks in advance.

Solution

This is a know issue with the HP drivers.

In the printer driver go to Device settings -> Installable options -> Printer Status notification and select disable.

Ref Hp Drivers and Office 2013

Comments

[Freeman]

re-install the school's printer driver again, and set it as default, if it will be carshed again, try to print your paper over network.

[ianc1215]

I sort of already tried that. The problem is there are around 13 printers and all of them are the same but some reason when I go to each printer it wants to install the driver again. I removed all the printers (not sure about the actual drivers). Then re-added the printers and I got one good print from it then after that it crashes again.

[Freeman]

what about your ms-word? try to repair or reinstall taht !

[cutrightjm]

No... don't mess with installing or repairing word, it's probably the driver.

[cutrightjm]

Have you tried switching your default printer, not through word but through the control panel?

[ianc1215]

@ekaj Yeah I tried that. I honestly did not that word had its own default printer.