Cannot Drag and Drop Email's between Folders

Question

Since upgrading to outlook 365 (2016) and importing my old email, whenever I attempt to drag an email to a different folder I get the following error message:

"Cannot find this file verify the path and filename are correct"

I'm using the Outlook desktop app on windows 10.

Solution

An update to Microsoft Office fixed the issue.

Comments

[Reafidy]

I can see email in each of the folders. As soon as I try to drag the email the error pops up. SCANPST did not help fix the problem. I can create a completely new profile and datafile and the problem persists.

[Reafidy]

I have also tried reinstalling outlook.

[Reafidy]

So I just reinstalled outlook, create a pop3 profile. Created a draft email and tried to move it and the error pops up. As this is a new profile and datafile, surely there must be some bogus registry entries or something causing problems that aren't being cleared/reset with a reinstall. I have also tried changing the location of the pst file and giving full read/write permission of the folder to the "Everyone" policy.

[Will M]

You could try doing a manual uninstall as detailed in this KB: support.microsoft.com/kb/2739501

[Reafidy]

Thanks, actually I have tried that too, it really is a weird problem. Its like some sort of profile setting is remaining.

[Will M]

Well, to rule that out, can you create a new user on your system and add an account there?

[Reafidy]

Good tip - so I just did that but the problem exists on the new account as well. I'm getting close to throwing PC's at walls. :)

[Will M]

That is bizarre. I'm not sure what else to suggest at that point. It seems to be systemic so besides a reinstall of Windows, I've got nothing.