Fix Microsoft Excel and Powerpoint crash in macOS Sierra 10.12

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Using the updater did not work for me. However, I did a manual update to change my MS Office to 64-bit (rather than 32-bit) and this worked. I found the download here: https://support.microsoft.com/en-us/kb/3187505

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Updated on September 18, 2022

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  • Admin
    Admin over 1 year

    Does anyone know how to fix MS Office crashing upon launch in macOS Sierra (10.12)?

    The MS Office version is 15.26 and for some reason, MS Word works fine. I have just clean installed macOS 10.12 and then installed Office. I also have a clean install of Yosemite in another partition and the same version of Office works flawlessly there.

    Any ideas? See below part of the crash report.

    Microsoft Error Reporting log version: 2.0
    
    Error Signature:
    Exception: 
    Date/Time: 2016-09-22 22:58:38 +0000
    Application Name: Microsoft Excel
    Application Bundle ID: com.microsoft.Excel
    Application Signature: XCEL
    Application TimeStamp: 0x5593ed3d
    Application Version: 15.11.2.150701
    Crashed Module Name: merp
    Crashed Module Version: 15.11.2.150701
    Crashed Module Offset: 0x00003365
    Blame Module Name: MicrosoftSetupUI
    Blame Module Version: 15.11.2.150701
    Blame Module TimeStamp: 0x5593ee93
    Blame Module Offset: 0x0000000000013dc1
    StachHash: ffff9322
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Crashed thread: 0
    
    ... 
    
    Microsoft Application Information:
    Error Reporting UUID: 156112AD-1ABE-455D-B097-71443AF951DD
    ULS UUID: 9AA6FE04-1888-4D1E-BBFB-E82549DA2D10
    Time from launch: 0 hours, 0 minutes, 1 seconds
    Total errors on this client: 10
    
    • Admin
      Admin over 7 years
      I have the same exact issue.
    • Admin
      Admin over 7 years
      Same problem over here
    • Admin
      Admin over 7 years
      I have the same crash also in Word