Office 2007 constantly crashes, logged as Event ID 1000
In your event log, your faulting KERNELBASE.dll is interesting. A corrupt KERNELBASE.DLL is known for a lot of applications crashing ..
try doing a sfc /scannow
for integrity violations...
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Nori
Updated on September 17, 2022Comments
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Nori over 1 year
I have a user, who despite my best efforts, is having constant Office 2007 crashes.
I've tried deleting their profile and setting it up again, repairing office, uninstalling completely and then reinstalling, and swapping out memory sticks.
One event log error I keep getting is the following: (note all the Office errors are
event id 1000
)Faulting application name: OUTLOOK.EXE, version: 12.0.6539.5000, time stamp: 0x4c12486d Faulting module name: EMSMDB32.DLL, version: 12.0.6539.5000, time stamp: 0x4c1246f8 Exception code: 0xc0000005 Fault offset: 0x0005d8e2 Faulting process id: 0xf6c Faulting application start time: 0x01cb6633f33384f3 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE Faulting module path: c:\progra~2\micros~1\office12\EMSMDB32.DLL Report Id: 0d4a2eab-d231-11df-80a0-4061868f5d10
I also get this:
Faulting application name: OUTLOOK.EXE, version: 12.0.6539.5000, time stamp: 0x4c12486d Faulting module name: olmapi32.dll, version: 12.0.6538.5000, time stamp: 0x4bfc6ad9 Exception code: 0xc0000005 Fault offset: 0x002357a9 Faulting process id: 0x5e4 Faulting application start time: 0x01cb661f4546aa77 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE Faulting module path: c:\progra~2\micros~1\office12\olmapi32.dll Report Id: a4a90658-d224-11df-80a0-4061868f5d10
The Excel error is this:
Faulting application name: EXCEL.EXE, version: 12.0.6535.5002, time stamp: 0x4bd2a7f1 Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf Exception code: 0xe06d7363 Fault offset: 0x0000b727 Faulting process id: 0x14a8 Faulting application start time: 0x01cb61ab7bc0abab Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE Faulting module path: C:\Windows\syswow64\KERNELBASE.dll Report Id: ba0c454b-cd9e-11df-80a0-4061868f5d10
Also have gotten this for PowerPoint:
Faulting application name: POWERPNT.EXE, version: 12.0.6500.5000, time stamp: 0x49a68f9d Faulting module name: COMShim.dll, version: 2010.3.325.110, time stamp: 0x4c51e0b1 Exception code: 0x40000015 Fault offset: 0x0001e388 Faulting process id: 0x1480 Faulting application start time: 0x01cb5fe9a0660e81 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\POWERPNT.EXE Faulting module path: C:\Program Files (x86)\FactSet\COMShim.dll Report Id: e03d2a21-cbdc-11df-9bc8-4061868f5d10
(Some of the above lines edited to keep you from scroll horizontally.)
Lastly, I get this error several times a day, I don't think it is related but maybe it is:
Failed extract of third-party root list from auto update cab at: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
Any ideas? This is driving me nuts.
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Nori over 13 yearsStill having this issue. Working with M$ to try and resolve it.
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MaskedPlant almost 12 yearsWhen you uninstalled it did you remove all old office directories before reinstalling? If there are non-office .dll files causing problems they wouldn't be removed and if they are problematic enough to not let the uninstaller touch them, they would just cause problems on the next install.
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