OTRS .opm package installation fails with error?
The file you're trying to upload is a little more than the 16MB that is allowed by your configuration. You're running a pretty old OTRS version, 3.0.11. In newer versions the default value has been set to 24M.
To change it manually, go to Admin > SysConfig > Framework > Core::Web and set WebMaxFileUpload
to 24000000
Please note that you might also need to increase max_packet_size in /etc/mysql/my.cnf from 16M to 24M and restart mysql using sudo /etc/init.d/mysql restart
.
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Updated on September 18, 2022Comments
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Program man over 1 year
Scenario: I have downloaded the complete installation file of ITSM after a successful installation of OTRS/HelpDesk.
When i go to admin panal @
http://localhost/otrs/index.pl?Action=AdminPackageManager
and give a path of the OPM file downloaded of all ITSM packages and click install it gives me a below error.Oops! An Error occurred. Error Message: 413 Request entity too large - POST_MAX=16384KB Please contact your administrator. You can Send a bugreport or go back to the previous page. Error Details: Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Thu Oct 17 11:00:45 2013 Message: 413 Request entity too large - POST_MAX=16384KB Traceback (19902): Module: `Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 150 Module: ` `ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown ` `version) Line: 46 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31'
for the same error I also have attached a screenshot below:
System Configuration:
Linux opennms-dns 3.5.0-23-generic #35~precise1-Ubuntu SMP Fri Jan 25 17:13:26 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux
OTRS: