Outlook 2010 or Exchange is sending plain text when it should send HTML. Why?

email exchange formatting outlook-2010

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What version of Exchange are you running? You may have configured your Internet connector to force outbound email to text/plain. You may also want to check your contacts. You can set a preferred format in your contact records.

How to configure Internet e-mail message formats at the user and the domain levels in Exchange Server 2003 - http://support.microsoft.com/kb/821750

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mattdm

I'm Matthew Miller. Not the political journalist, or the guy who got jailed in North Korea. A different one. I am the Fedora Project Leader. I work for Red Hat — and for the Fedora community at large! – but my posts here are all my own. Previously, I was a senior sysadmin in the Academic Computing group at Harvard School of Engineering and Applied Sciences, and before that, I made Boston University Linux.

Updated on September 17, 2022

Comments

mattdm over 1 year
If I open the saved .msg file I see the following:
```
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=Windows-1252">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7654.12">
<TITLE>Henry Jacobs &amp; Associates Appt</TITLE>
</HEAD>
<BODY>

```
Why would this be happening if the email is composed in HTML format and should be sent as such? I assume the above means that MS Exchange Server is modifying the message.

After the message is sent it appears correctly in the users Sent Items folder, additionally if it is sent to another exchange user it keeps the correct formatting. However, if the message is sent to an email address that is not internal to the exchange server then the message appears as plain text instead of html formatted.
- EEAA over 13 years
  
  And this is a problem?!?! IMHO email should only ever be plain text. ;)
Kedare over 13 years

In the headers of the code we can see: CONTENT="MS Exchange Server version 6.5.7654.12", 6.5 = Exchange 2003
Zoredache over 13 years

Right, so the kb I mentioned is the correct one for you. Check to how your Exchange server is configured.