Public Folders Appear empty to a particular user, when we know they are not

Question

Public Folders Appear empty to a particular user, when we know they are not - It's pretty simple really, this user should see the contents of this folder, but they can't!

Any ideas why you'd see messages flash on the screen for a split second, and then never appear?

Thanks

Solution

Can the user view the contents in OWA? If so, then it's an Outlook view problem and you should reset their view. If not, then I'd take a look at the permissions on the PF, what roles have which permissions, is the user listed in the permissions or is the user a member of a group that has permissions and what roles/permissions are granted to the user or group. PF folder access is based on roles (Author, Editor, Contributor, etc) and each role has a specific set of permissions on the PF. You can also set custom role permissions.

Comments

[Bobe Kryant]

I didn't consider the view in OWA - I will be looking into this in a few moments, Thanks.