The option "Recall this message" is unavailable in my Outlook 2016

Question

I'm looking for the option "Recall this message" that let the user recall his message in outlook 2016. However, I didn't find it anywhere. It should be there:

This is from my laptop:

I tried to look at the Quick Access Toolbar without any results:

PS: I'm using a Microsoft Exchange account.

Solution

1. Go to Send Items
2. Find the email & double click on the email to open it in a separate window
3. In the Move tab click on Actions > Recall this message

Comments

[Sun]

Double-click to the open the e-mail in its own window. Go to File, and you should see a Message Resend and Recall. You can only recall if you're sending to another Exchange server I believe.

[Sun]

Are you connecting to an Exchange server? Who is your mail provider? How are you connecting to said mail provider? Exchange? IMAP? POP3?

[The Beast]

@sun sorry I forgot to mention that i'm using a microsoft exchnage account

[Keltari]

who manages your exchange server? it could be that option is disabled at the server (since most of the time it is rather useless).

[The Beast]

The company i'm working for :p

[Sun]

Is this your e-mail account or one you share as a resource, or belongs to someone else? "You cannot recall messages sent through shared accounts." slipstick.com/outlook/email/recalling-sent-messages You should update your original post to include more details as it is important to troubleshoot.

[The Beast]

@Sun No it's my own account

[Sun]

this is pc outlook and not mac outlook, correct? mac outlook doesn't have recall feature. you can try creating a new profile and see if that option appears... could be some sort of profile corruption: support.microsoft.com/en-us/kb/829918

[Sun]

Sorry I'm out of ideas. Good luck