New USB headset has buzzing/ringing background noise

Question

I bought the Sentey Symph USB headset on Amazon, which just arrived today and has been having trouble right out of the box. I don't believe the problem is the headset itself, because it has amazing audio and microphone (which only sounds good when listening to itself via headset software).

When I'm playing games or listening to music and other stuff it's fine, but when I'm just browsing the internet or something that doesn't involve sound is when the problem occurs. There is a few things that I can hear. There is a low pitch buzzing sound that can be heard all the time, and then there is this sound that changes in pitch randomly, goes up and down every few seconds which is also always audible.

I think the cause is USB interference because when I move my mouse or use the scroll wheel I can hear slight feedback in the headphones. When I listen to the microphone by redirecting the sound to the headset it sounds amazing, but when it actually gets to the computer it sounds horrible with crackling and static in the background. I can't skype with people because it's so bad.

I'm just trying to figure out what to do to fix it because I want to use the amazing headphones without the interference. I already tried a few things I found on the internet:

• Moving my PSU cord into the wall instead of the power strip
• Taking out the mouse to see if it's only that
• Moving the headset to different slots in the front and back
• Putting it in a USB hub instead of the computer

But nothing just seems to be working.

EDIT: even when the audio is muted on windows, I still hear strange noises that almost sound like radio waves as described above. I'm not sure if it's the DAC because even when the sound is disabled it's still getting interference.

Solution

After a lot of research, I came to the conclusion that the Ferrite bead is faulty. It's supposed to filter out the background electricity from the USB, but for some reason isn't working and is why I'm hearing the electricity in my headphones.

Comments

[andrew3ds]

I don't think it has a bad DAC, it has 4.4 stars on amazon, but as you said I might have been the lucky one to get a faulty device. I tried using it on a laptop and I also heard the buzzing, it wasn't plugged into the wall by a charger. My computer doesn't have bluetooth or wifi, only ethernet, so I don't think the interference is caused by wireless communications. I keep my smartphone on my desk, and my tower is on a lower level so I don't think it's that either. I'm thinking it's either a faulty device or something to do with my motherboard's USB hubs, but it also did it on a laptop...

[Psycogeek]

The mic getting noisey after time, and if that has nothing to do with any auto volume, boost audio compression, or normalisation stuff be that in the hardware or the software, is a reason by itself to not accept it as is.

[andrew3ds]

I'm guessing it is faulty because it does it on a laptop and my desktop. Still going to wait a bit for some more answers before I contact the company for replacement