#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Question

I've searched serverfault and found this question pop-up quite a bit. Unfortunately others problems aren't exactly like mine, and because I'm a true beginner I wanted some more "specific to me" help. If you don't mind.

I just set-up a new computer for a user. Copied over her auto-populate and archive emails. Her email, for the most part, works fine. But when she tries to send anything to [email protected] she gets the #550 5.1.1 error. If she uses the exchange webapp she does not have the issue. I can send email to BSMITH, and so can everyone else. The user, as far as I can tell from the EMC reports, is the only person having emails sent back to them and only from BSMITH.

I have googled the crap out of this, and attempted some of the solutions to no avail. I've looked for the bmith account in the disabled accounts and copied and attempted to add "IMCEAEX-_O=CHILD+20STUDY+20CENTER_OU=FIRST+20ADMINISTRATIVE+20GROUP_CN=RECIPIENTS_CN=[e-mail]" as an X500 email.

I honestly am just following instructions though and I don't really understand what it is I'm doing.

Diagnostic information for administrators:

Generating server: FS2.FS1D.local

IMCEAEX-_O=CHILD+20STUDY+20CENTER_OU=FIRST+20ADMINISTRATIVE+20GROUP_CN=RECIPIENTS_CN=[e-mail]
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

BTW I love this site and only found out about it a few weeks ago. My girlfriend now loves the photo.stackexchange. So thanks for such a helpful community.

Solution

You're correct this is an X500 address. It needs to either map to a legacyExchangeDN on an object in AD, or an X500 proxy in an object's proxyAddresses attribute. This is how Outlook caches things in the auto-complete cache. I would simply delete the entry on the user's machine and let it be regenerated. You can simply press delete to remove it when it's displayed in Outlook.

Comments

[gtaylor85]

Maybe even if someone could tell me if the problem seems to be with bsmith or the user that is sending the email tmabery? If it's tmabery I might just make her a new email account.