Why are my Outlook sent emails "disappearing" from the Sent messages folder?

email microsoft-outlook microsoft-outlook-2007 imap

33,148

Solution 1

I've not got enough magic internet points to add this as a comment but I had the same problem. even after checking all troubleshooting stuff mentioned here and elsewhere.

My solution was to delete the following:
OutlPrnt
Outcmd.dat
Outlook.srs
Outlook.xml
(my mail profile is called outlook)
and I left the Outlook.NK2 file in tact then rebooted and it worked.

Back up these files before deleting just in-case it breaks anything.

Solution 2

FOUND: I experienced just within the last few days certain "sent" emails that were no where to be found ... at least, not in the conventional Outlook folders. I found them in my icloud sent folder. Don't know why they appeared there, and I don't use the [email protected] email function, but now I know where they are and will resolve the issue from there (probably deleting the iClould email account.

33,148

Matthew

Updated on September 18, 2022

Comments

Matthew over 1 year

I'm using Outlook 2007 with IMAP. I've configured sent messages to be put in the server-based "Sent" folder of my IMAP account. When I send emails, the email will briefly appear in the Sent messages folder and then disappear. They might appear for just a few seconds up to an hour or so. By "disappear" I mean that the messages are no longer in the list, and doing a search across all folders (I created a Search Folder to search for all messages) the message does not come up at all. I had a number of rules but I disabled them all and the problem still occurs. In addition I disabled AutoArchiving and ensured that there were no filters on the Sent folder.
- Unfundednut almost 12 years
  
  Have you checked archives? You might have Outlook set to Archive on some crazy fast schedule.
- Matthew almost 12 years
  
  @MrStatic - I did. My archive file wasn't open so I opened it and browsed it, as well as made a search folder in there with no results.
- Admin almost 12 years
  
  Is there a web interface for your imap connection that you may be able to check? Is it possible that rule setup by the imap hosts have started causing this behavior?
- Matthew almost 12 years
  
  @francisswest - There is. I checked that too - I searched all folders and I don't see the emails. What do you mean rule setup by the imap hosts?
- haimg almost 12 years
  
  Outlook has a setting to "keep replies with original message" if your original message was in a sub-folder (not Inbox). Moreover, this might be your IMAP server playing tricks, and not an Outlook problem at all...
- Dave about 10 years
  
  Is the sent folder mapped to the correct folder on the server?